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1255 NW 9th Ave. Suite 107
Portland, OR 97209 | (503) 880-5755

 

Policies and Procedures


© 2019 Fresh Faces Rx

All rights reserved

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Policies

& Procedures

SAFETY

Your comfort and well-being are very important to us. Prior to receiving your service, please inform us of any medical conditions including pregnancy, hypertension, injuries, allergies, sun exposure, disabilities or illnesses. Talking with your Fresh Faces Rx provider will help customize your service to ensure your maximum safety and benefit.  

Please note that we are wheelchair accessible via a ramp beside the Pearl Animal Hospital. Please text 503-880-5755 when you arrive so that we may open the back door.

 

SCHEDULING

We recommend that you schedule your next service prior to leaving the office.

 

TIPS

As this is a medical office we don't accept tips.  We love word-of-mouth referrals and our business depends on it! Your honest reviews on Yelp, Google and Facebook also really help.  

PUNCTUALITY

We request that you arrive 10 minutes prior to your scheduled appointment time.  We do our best to stay on time, but we understand snafus happen. When booking services at Fresh Faces Rx, your appointment is scheduled with a provider whose time is allocated exclusively for your scheduled treatment. If you are late for a scheduled appointment, our company policy offers you two options: 1. You may opt to shorten your treatment 2. You may prefer to reschedule your appointment at a more convenient time, however, depending on the circumstances, a cancellation charge will be incurred.

CANCELLATION POLICY 

We understand that occasionally you may have to cancel an appointment with us. However, we do ask that you give us fair warning. You will be emailed before to confirm your appointment. As a courtesy to our clients and staff, it is company policy for all clients to give 24 hours notice of cancellation. Failure to do so will result in a $50 cancellation fee.  It's simple: our online scheduling system allows you to cancel up to 24 hours prior to the appointment. You can also call 503-880-5755.

REFUNDS

Products & Services are not refundable. All services purchased will expire 1 year after first session is redeemed. Gift cards expire one year after purchase.

GRIEVANCE

If you are unhappy with your service, please request to meet with the Medical Director.  We are deeply committed to outcomes and patient satisfaction and we will do our best to make things right.

 

PRIVACY POLICY

Fresh Faces RX respects your privacy and is committed to protecting and securely managing all of the personal information that you choose to share with us. During your online visit, you may be required to share personally identifiable information, such as your first and last name, physical address, telephone number or e-mail address. Fresh Faces RX collects this information in order to facilitate the delivery of services and/or the completion of an order. Fresh Faces RX will not sell, share, or rent your personally identifiable information to third parties in ways different from what is disclosed in this statement.

PRE-PEEL CARE

Absolute contraindications include the following: active bacterial, viral, fungal, or herpetic infection (if you have a history of cold sores, request prophylactic HSV medication); open wounds, history of drugs with photosensitizing potential; preexisting inflammatory dermatoses (eg, psoriasis, atopic dermatitis, pemphigus); facial cancers, especially facial melanoma; a history of abnormal scarring, keloids, atrophic skin; Isotretinoin use in the last 12 months; pregnant or breastfeeding; aspirin allergy; vitiligo. 

  • One week before the peel avoid waxing, electrolysis, deploritory creams, and laser hair removal. 

  • Two to three days before the peel discontinue using any prescription topicals such as Retin-A, differin or Tazorac, as well as any products containing retinol, alpha hydroxyl acids (AHA), beta hydroxyl acids (BHA) or benzoyl peroxide.

  • Patients who have had any medical cosmetic facial treatments or procedures such as laser treatments, cosmetic fillers or other surgical procedures should wait until skin sensitivity has completely resolved before receiving a peel. 

PRE-LASER CARE

NO antibiotics and NO sun exposure Including: sun beds and spray tans, NO waxing and tweezing 2 weeks pre-laser treatment. All areas being treated MUST be shaved the morning of appointment.

POST-CARE INSTRUCTIONS FOLLOWING BOTOX OR DYSPORT

Do not participate in activities that include heavy lifting, vigorous exercise or straining for 2-3 hours.  Do not rub, touch, or manipulate the treated areas for 3 hours.  Make-up may be applied gently before leaving the office, remember to wipe away from your eyes.  Feel free to stop by the Jane Iredale make-up station at the front desk. It may take 2-14 days for the neuromodulator to take full effect.  Follow-up visit  2-3 weeks may be necessary to assess results for subsequent treatments; this is important for first time clients.  Re-treatment is between 4-6 months (no more than every 3 months). 

POST-CARE INSTRUCTIONS FOLLOWING HYALURONIC ACID DERMAL FILLER​

If after 6 hours there are lumps present, you may gently massage.  Continue to ice as recommended by your practitioner.  Bruising around the mouth and nose is common after injections; avoid the following for up to 1 week:  aspirin, NSAIDS (Ibuprofen), ginko biloba, garlic supplements, flax oil, cod liver oil, vitamins A and E, and essential fatty acids (these may increase your risk of bruising).  Antihistamines, Tylenol, arnica, and bromelain may help with swelling and bruising.  Avoid vigorous exercise and heat for 3 days.  Avoid intense heat (sunbathing) or extreme cold for the first 2 weeks to avoid further inflammation to the area.  If touch-ups are needed, we need to wait until the soft tissue swelling is resolved, generally 2 weeks.  Avoid laser or IPL treatments of the area for 2 weeks, especially treatments that create heat in the dermis.  Schedule a follow up at 6 months to evaluate how your filler is lasting.  Please call our office at 503-880-5755  to report any redness, persistent itching, increasing pain or concerns. 

POST-CARE INSTRUCTIONS FOLLOWING IPL*

Apply cold (not frozen) packs every 15 minutes per hour until symptoms subside.  Avoid anything that creates heat for 2 days (hot bath, sauna, exercise, etc.).  Daily SPF 30, the sun has a profound effect following laser treatments. Unprotected or prolonged UV exposure can result in pigment irregularities due to increased melanocyte activity.   Protect area from exposure to sunlight for at least one month following your photofacial treatment.  Microcrusting can last 3 days to 3 weeks depending on the area treated.  Do not pick or scratch.  A mild sunburn-like sensation may last up to 3 days.  Avoid Retin-A, Benzoyl Peroxide, glycolics, astringents, and exfoliation for 7-10 days (perform a test spot prior to resuming these products).  If you develop cold sores (HSV) please call our office 503-880-5755; if you have a history of HSV in the areas treated, take prophylaxis. *IPL is by consult only.

MEDICAL DISCLAIMER

Medical information provided by any member of the staff at Fresh Faces Rx in the absence of a visit with a healthcare professional, must be considered as an educational service only. The information posted should not be relied upon as a medical consultation. This mechanism is not designed to replace a health care professional's independent judgment about the appropriateness or risks of a procedure for a given patient. We will do our best to provide you with information that will help you make your own health care decisions; however, any and all educational guidance contained in this, or any, email sent by Fresh Faces Rx about ANY procedure offered by our clinic, is NOT medical advice, nor should it be construed as such. You should immediately request a consultation with one of our health care providers to get an independent evaluation of your specific case.